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My Printer Won't Print and Everything Is Connected Perfectly

Printers that fail to respond when you send them output data can prevent you from meeting company deadlines or achieving workday goals -- not to mention the frustration they cause as you stop working and put on your troubleshooting hat. Just because your powered-up printer looks like it has a by-the-book data connection doesn't mean everything's happy in output land. Add some basic items to your diagnostics checklist and you can work your way to a resolution of your printing problem.

Bad Connection - How do you reset a printer connection?

When it comes to data connections between printers and computers, looks can be deceiving. The cable you pulled from a desk drawer or supply cupboard to connect a new printer may be the same cable you meant to discard when it proved incapable of proper performance. The printer you plugged in to a USB hub on a system with too many peripherals to accommodate a direct connection may refuse to work that way. Even if your configuration seems to be set up correctly, substituting a new cable or reconnecting your printer to a port on your computer may solve the problem. Wireless systems are also potentially problematic. Shut down the printer and restart to reset on the printer end. If that is not the issue, check the connection at your wireless router and reset the router as well.

Consumable Setbacks

Many printers enter offline mode when they run out of paper, ink or toner. You may be able to check ink levels with the onscreen print manager you use to monitor output jobs and other printer functions, but the ultimate source of status information comes from the device's front panel display. Look for a paper tray alert, blinking ink or low toner message, and replace the supplies as necessary. Even a full set of consumables can't rule out a paper jam or misfeed, which will also take the device out of service until you correct the problem.

How do I clear my printer Que?

Your printer's onscreen management software enables you to cancel queued output jobs and place the entire print function on hold. Those pauses persist until you cancel them explicitly. With your print queue in limbo, every project you print lands at the end of the list of pending jobs, none of which proceed to printing status. If you bring up the printer's management software, you can check for and remove holds that prevent your hardware from responding. Additionally, take a look at the device's front panel for signs that someone manually placed it in standby mode, and press the relevant key -- labeled "Online," "Go" or the equivalent -- to put in back in service.

Driver Software

Print driver software manages the communication relationship between your printer and computer, making it possible for your applications to send document data for successful printing. If you've installed the wrong, or an outdated driver, or you've upgraded your operating system without giving your driver an equivalent update, the software that's supposed to manage output may interfere with it instead. Even a driver that worked one day may stop working the next because of data corruption. Visit your printer manufacturer's website for an updated driver download.

References

Resources

Writer Bio

Elizabeth Mott has been a writer since Mott has extensive experience writing advertising copy for everything from kitchen appliances and financial services to education and tourism. She holds a Bachelor of Arts and Master of Arts in English from Indiana State University.

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HP printer is offline or not responding

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Actions

On your Windows computer or Mac, the printer status is Offline and the printer does not print.

Perform the following tasks in the order given. Try using the printer after each task to see if the issue is resolved.

Make sure the printer is ready to print

Your printer should be on, have paper in the input tray, have sufficient ink or toner, and display no errors or blinking lights.

  1. Make sure the printer is not off or in sleep mode. Press the Power button to wake it or turn it on.

  2. Make sure paper is loaded into the input tray, and that the paper width guides rest gently against the sides of the paper stack.

  3. Make sure the correct ink or toner cartridges are installed, and that the printer has sufficient ink or toner for your print job.

  4. Make sure no error messages or blinking lights display on the printer control panel. Resolve any errors before you use the printer.

  5. Restart the printer to clear any error states. Turn the printer off, wait 30 seconds, and then turn it on.

Resolve an offline printer (Windows)

Troubleshoot a 'printer offline' status using your Windows computer.

Use HP Print and Scan Doctor (Windows)

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.

  1. Make sure paper is loaded in the main tray, and then turn on the printer.

  2. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

  3. On the welcome screen, click Start to select your printer and run the diagnostic.

  4. If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.

Set the default printer

Set your printer as default on your Windows computer to make sure print and scan jobs use the correct printer.

  1. In Windows, search for and open .

  2. Make sure the box next to Let Windows manage my default printer is not checked.

  3. From the list of printers, click your printer name, and then click Manage. If there are multiple printer names that match yours, select the printer that is idle or online.

    Clicking Manage to manage printer preferences
  4. Under Manage your device, click Set as default.

    Setting the selected printer as default in Windows

Check Windows Function Discovery services

If your printer uses a WSD port, make sure Function Discovery services start automatically and are currently running.

  1. In Windows, search for and open , and then click View devices and printers.

  2. Right-click your printer, select Printer Properties, and then click the Ports tab.

  3. Look for a WSD port in the list.

    • If there is no WSD port, do not continue with these steps. Print a Network Configuration page, and then create a manual IP connection in the printer EWS and add a Standard TCP/IP printer port in Windows.

    • If there is a WSD port, make sure the check box is selected, and then continue with these steps.

      Example of a WSD Port option in the printer ports with the check box selected
  4. In Windows, search for and open .

  5. Find Function Discovery Provider Host and Function Discovery Resource Publication in the list.

  6. For both, make sure the Status is Running and Startup Type is Automatic.

    Making sure the Function Discovery services are running and automatic
  7. If one or both items has a Manual Startup Type or is not running, right-click the item, select Properties, change the Startup Type to Automatic, click Apply, click Start, and then click OK.

  8. Close the Services window.

Create a manual IP connection (wireless only)

Print a Network Configuration or Wireless Network Test Results page, and then use the information on it to wirelessly connect your printer.

  1. Print a Wireless Network Test Results or Network Configuration report.

  2. On the printout, find the Wireless Status, IP Address, Subnet Mask, Default Gateway, and URL.

    • Wireless status: Under Wireless, the Status should be Connected. If it is not, your printer is not connected to the wireless network. Connect your printer to the network. For more information, go to Connect to a wireless HP printer.

      A Wireless Status of Connected on the Network Configuration Page
    • IP Address, Subnet Mask, Default Gateway: Under Wireless, find the printer's IP Address, Subnet Mask, and Default Gateway numbers. If you see different numbers for IPv4 and IPv6, you only need the IPv4 numbers.

      Identifying the IP Address, Subnet Mask, and Default Gateway on the Network Configuration Report
    • URL(s): Under General Information, find the URL(s) for Embedded Web Server. Your printer might have more than one URL.

      Finding the URL for Embedded Web Server on the Network Configuration Page
  3. From a computer connected to the same network as your printer, open an internet browser, type one of the URLs into the address field, and then press Enter to open the printer's EWS. If the EWS does not display, try another browser.

  4. In the EWS, click the Network or Networking tab, open the Wireless menu option, and then click IPv4 Configuration.

  5. Select Manual IP, and then provide your printer information.

    Manually setting a printer IP address in the EWS
    • To auto-fill all fields, click Suggest a Manual IP Address, and then make sure the fields for Manual IP Address, Manual Subnet Mask, and Manual Default Gateway match your printer's information on the Network Configuration Page.

    • If Suggest a Manual IP Address is not available, type the information from the Network Configuration page into the IP Address, Subnet Mask, and Default Gateway fields.

  6. Click Apply, and then wait until the changes are confirmed.

Create a TCP/IP Port in Windows (wireless only)

Add a printer port to Windows that matches your printer's IP address.

  1. Print a Wireless Network Test Results or Network Configuration report.

  2. On the Network Configuration page, find the printer's IP address.

  3. In Windows, search for and open .

  4. Click the name of your printer, and then select Manage.

  5. Click Printer Properties.

  6. On the Ports tab, click Add Port.

  7. Select Standard TCP/IP Port, and then click New Port.

    Creating a new Standard TCP/IP Port
  8. Type the printer's IP address, and then click Next.

  9. Select the new Standard TCP/IP Port from the list, and then click OK.

    Note:

    You might see two printers in the list of devices. Do not remove or uninstall either printer.

Troubleshoot your printer connection

Identify and resolve printer connection issues.

Troubleshoot the printer USB connection

Check the USB cable for damage and recommended length, and then restart your printer and computer.

  1. Turn off the printer and the computer.

  2. Disconnect the USB cable from the computer and printer, and then inspect the cable.

    • If the cable is damaged or longer than 3 m (9 ft 10 in), replace it.

    • If the cable is undamaged and shorter than 3 m (9 ft 10 in), connect the cable to a different USB port on the computer. The port should be USB or greater. If you are using a USB hub or docking station, connect the cable directly to the computer.

  3. Connect the cable to the printer.

  4. Turn on the computer, and then wait for the start up process to complete.

  5. Turn on the printer, and then add the printer (Mac) or wait for the computer to install the new device (Windows).

Troubleshoot the wireless printer connection

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

  • Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

  • Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.

  • Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network.

  • Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.

    • Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.

    • Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops flashing when the connection completes.

    • HP Deskjet and , ENVY and , and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.

  • Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.

  • Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for to find the document on how to print and evaluate the report.

  • Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Troubleshoot the wired network connection

Make sure you are using an undamaged Ethernet cable, check for a green light near the Ethernet port on the printer, and then print a report to verify the connection.

  1. Turn off the printer, and then disconnect the Ethernet cable from the router and the printer.

  2. Check the cable for damage, and then verify that it is an Ethernet cable and not a phone cable.

    Note:

    Ethernet and phone cables look similar, but Ethernet cables are usually bigger and have eight visible wires on the connector.

  3. Reconnect the cable to a different Ethernet or LAN port on the router, and then connect the other end to the printer's Ethernet port.

  4. Turn on the printer.

  5. Check the lights on the printer's Ethernet port to make sure the connection is successful. The green light should be steady, and the orange activity light should blink.

  6. Print a Wireless Network Test Results or Network Configuration report.

  7. Make sure the Network Status is Ready, or follow any instructions to resolve network issues identified on the report.

    Under the General Information section, the Network Status displaying as Ready

Resolve an offline printer (Mac)

Troubleshoot a 'printer offline' status using your Mac.

Use HP Smart Diagnose & Fix (macOS)

On a Mac running macOS or later, use the Diagnose & Fix feature in the HP Smart app to help fix connection issues.

  1. Open the HP Smart app. If you do not have HP Smart, download it from HP Smart - Mac App Store, and then follow the prompts to add your printer.

  2. Click Printers, and then select Diagnose & Fix.

    Selecting Diagnose & Fix
  3. On the Diagnose & Fix screen, click Start.

  4. Wait until the analysis completes. Do not close the app to avoid interrupting the process.

  5. On the diagnosis screen, review the results, and then click Test Print or Done.

Remove and re-add your printer

Delete your printer from the print queue to clear errors, and then re-add it.

  1. Click the Apple icon , click System Preferences, and then click Printers & Scanners, Print and Scan, or Print and Fax.

  2. Highlight the printer you want to remove, and then click the Minus signat the bottom of the list of printers.

  3. Click Delete Printer.

    Deleting a printer from the queue
  4. Click the Plus sign.

  5. Select your printer from the list.

  6. Click the Use or Print Using field, select AirPrint from the drop-down, and then click Add.

    Selecting your printer in the list and opening the Use field

Reset the print system (Mac)

Resetting the print system can clear any error states by removing all HP and non-HP printers, pending print jobs, and printer preferences.

CAUTION:

Resetting the print system removes all printers. After you reset the print system, re-add your printers to the queue.

  1. Click the Apple icon , click System Preferences, and then click Printers & Scanners, Print and Scan, or Print and Fax.

  2. Right-click or control+click anywhere in the Printers list, and then click Reset printing system.

    Clicking Reset printing system
  3. Click Reset to confirm.

  4. Type the administrator name and password, and then click OK to complete the reset.

  5. Once the reset is complete, re-add your printer. Click the Plus sign, select your printer in the list, and then click Add.

Create a manual IP connection (wireless only)

Use information on a Network Configuration Page to set up a manual IP address for your printer, and then use it to connect to your Mac.

  1. Print a Wireless Network Test Results or Network Configuration report.

  2. On the Network Configuration Page, find the Wireless Status, IP Address, Subnet Mask, Default Gateway, and URL.

    • Under Wireless, the Status should be Connected.

      A Wireless Status of Connected on the Network Configuration Page
    • Under Wireless, find the printer's IP Address, Subnet Mask, and Default Gateway numbers. If you see different numbers for IPv4 and IPv6, you only need the IPv4 numbers.

      Identifying the IP Address, Subnet Mask, and Default Gateway on the Network Configuration Report
    • Under General Information, find the URL(s) for Embedded Web Server. Your printer might have more than one URL.

      Finding the URL for Embedded Web Server on the Network Configuration Page
  3. From a computer connected to the same network as your printer, open an internet browser, type one of the URLs into the address field, and then press Enter to open the printer's EWS. If the EWS does not display, try another browser.

  4. In the EWS, click the Network or Networking tab, open the Wireless menu option, and then click IPv4 Configuration.

  5. Select Manual IP, and then provide your printer information.

    Manually setting a printer IP address in the EWS
    • To auto-fill all fields, click Suggest a Manual IP Address, and then make sure the fields for Manual IP Address, Manual Subnet Mask, and Manual Default Gateway match your printer's information on the Network Configuration Page.

    • If Suggest a Manual IP Address is not available, type the information from the Network Configuration page into the IP Address, Subnet Mask, and Default Gateway fields.

  6. Click Apply, and then wait until the changes are confirmed.

  7. On your Mac, click the Apple icon , click System Preferences, and then click Printers & Scanners, Print and Scan, or Print and Fax.

  8. Click the Plus sign, and then select the IP tab on the top bar of the Add window.

  9. Type the printer IP address in the Address field, select HP Jetdirect - Socket from the Protocol drop-down menu, type the printer name in the Name field, and then make sure Generic PostScript Printer is selected in the Use field.

    Adding a printer using the printer IP address
  10. Click Add, and then follow any prompts to complete the process.

Troubleshoot your printer connection

Identify and resolve printer connection issues.

Troubleshoot the printer USB connection

Check the USB cable for damage and recommended length, and then restart your printer and computer.

  1. Turn off the printer and the computer.

  2. Disconnect the USB cable from the computer and printer, and then inspect the cable.

    • If the cable is damaged or longer than 3 m (9 ft 10 in), replace it.

    • If the cable is undamaged and shorter than 3 m (9 ft 10 in), connect the cable to a different USB port on the computer. The port should be USB or greater. If you are using a USB hub or docking station, connect the cable directly to the computer.

  3. Connect the cable to the printer.

  4. Turn on the computer, and then wait for the start up process to complete.

  5. Turn on the printer, and then add the printer (Mac) or wait for the computer to install the new device (Windows).

Troubleshoot the wireless printer connection

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

  • Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

  • Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.

  • Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network.

  • Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.

    • Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.

    • Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops flashing when the connection completes.

    • HP Deskjet and , ENVY and , and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.

  • Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.

  • Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for to find the document on how to print and evaluate the report.

  • Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Troubleshoot the wired network connection

Make sure you are using an undamaged Ethernet cable, check for a green light near the Ethernet port on the printer, and then print a report to verify the connection.

  1. Turn off the printer, and then disconnect the Ethernet cable from the router and the printer.

  2. Check the cable for damage, and then verify that it is an Ethernet cable and not a phone cable.

    Note:

    Ethernet and phone cables look similar, but Ethernet cables are usually bigger and have eight visible wires on the connector.

  3. Reconnect the cable to a different Ethernet or LAN port on the router, and then connect the other end to the printer's Ethernet port.

  4. Turn on the printer.

  5. Check the lights on the printer's Ethernet port to make sure the connection is successful. The green light should be steady, and the orange activity light should blink.

  6. Print a Wireless Network Test Results or Network Configuration report.

  7. Make sure the Network Status is Ready, or follow any instructions to resolve network issues identified on the report.

    Under the General Information section, the Network Status displaying as Ready

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HP Printer Not Printing [SOLVED]

Printer won&#;t print is a common issue for HP printer users. This issue can result from various reasons, from connectivity issues to faulty configurations or drivers. If you are struggling to find a good fix, you can give the methods as follows a try. They can help you fix your HP printer won&#;t print problem.

1) Perform basic troubleshooting

2) Update printer driver

3) Set your printer as default

4) Cancel all print jobs

5) Check printer status

1) Perform basic troubleshooting

You can do some troubleshooting at first when you find your HP printer stops working. You should check the status of the connection between your printer and your computer. Make sure your devices are properly connected with each other, and the network or the cable you use to connect these devices is normal.

You can also try restarting your HP printer. Turn it off completely and unplug the power cord, leave it for a couple of minutes, and then plug the cord back and power on the printer. See if your printer can print as normally as before.

2) Update or reinstall printer driver

In many cases, printer won&#;t print issue comes from faulty drivers. You may need to update or reinstall printer driver to fix your HP printer not printing issue.

One easy and credible way to deal with drivers is to use Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can download and install your drivers by using either Free or Pro version of Driver Easy. But with the Pro version it takes only 2 clicks (and you get full support and a day money back guarantee):

a) Download and Install Driver Easy.

b) Run Driver Easy and hit Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

c) Click on the Update button next to your HP printer to download the latest and correct driver for this device. You can also hit Update All button at the bottom right to automatically update all outdated or missing drivers on your computer (this requires the Pro version &#; you will be prompted to upgrade when you click on Update All).

Apart from updating driver, you can also use Driver Easy to uninstall driver (also Pro required). This is helpful especially when you want to reinstall the driver of a device. 

a) Open Driver Easy and select Tools.

b) Select Driver Uninstall and you will see a list of device drivers. Locate your HP printer driver and then click on the Uninstall button. The driver you select will be removed soon.

3) Set your printer as default

When you are trying to print something, your computer will automatically assign these printing tasks to default printer unless you choose another one on purpose. So your HP printer won&#;t do its job if you neither set it as default printer nor select it as the printer to print.

If you want to set your HP printer as default, please follow the steps below.

a) Press Window logo key and R key on your keyboard at the same time to open Run dialog. In this dialog, type &#;control&#; and hit Enter. This will open Control Panel.

b) In Control Panel select Devices and Printers.

c) In Printers section, right click on your HP printer and then select Set as default printer. Click on Yes if prompted.

d) There is now a tick below the icon of your HP printer. That means it is now set as default printer.

4) Cancel all print jobs

Another possible cause of your HP printer not printing issue is the stuck print queue. The print queue containing failed print jobs can stop functioning normally and lead to printer not printing issue. You can clear all print jobs to get your HP printer back to normal.

a) Open Devices and Printers in Control Panel. (You can refer to the steps a and b in the method above.)

b) Right click on your HP printer in Printers section and select See what&#;s printing.

c) Open Printer menu and then select Open As Administrator.

d) Open Printer menu again. This time select Cancel All Documents.

e) Confirm your action.

f) You have cancelled all print jobs of your printer. Now check and see if it can run normally.

5) Check printer status

If you have tried the methods above and your HP printer still cannot print, you may need to check if there are hardware issues on your printer.

You need to ensure your HP printer has enoughpaper, ink or toner, and it is not stuck on paper jam. Also check the status of your printer cartridge and try replacing it with a new one if it is not good enough. In some cases your HP printer stops printing after you replace its parts. If this happens you should install the original ones back and see if the problem resolves.

You can also have your printer serviced. Contact HP customer support for further assistance or get your printer repaired or replaced.

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Use the Print Anywhere Feature in the HP Smart App - HP Smart - @HPSupport

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Description

Print, scan, and share files by using HP Smart with your HP Printer. HP Smart makes it easy to get started and keeps you going with features like Print Anywhere or Mobile Fax!


· Start with a hassle-free set up, then print, scan, copy, and share files directly from your mobile device to your friends, co-workers, or a linked cloud account
· Manage or print to your printer using any network connection
· Order supplies, get support, and manage your HP account straight from the app
· Create high-quality scans with your mobile device’s camera or import existing files, then preview, edit, and save them as PDFs and JPEGs or send them in your favorite cloud storage account
· Edit and enhance your photos by adding filters and text, cropping, and adjusting the saturation, contrast, or brightness
· It’s easy to send secure faxes from the app with Mobile Fax
· Be more productive with customizable one-touch Shortcuts (formally Smart Tasks)
· Access hundreds of printable crafts, cards, and learning activities for free with Printables! Get involved and get your family creating together!

Some HP Smart features require a network connection and an HP account for full functionality. Certain features/software are available in English language only. For a full list of supported printers, visit: http://support.hp.com/us-en/document/c?openCLC=true

Minor enhancements and bug fixes.

Ratings and Reviews

out of 5

M Ratings

Phone and printer combo is amazing

I just want to say that I think all these apps and new features on these printers are just amazing and I think it makes it easy for people like myself who uses my phone more than I use my laptop I have this really cheap laptop that is very slow and I’m kind of likeWhy should I buy an expensive laptop that I’m barely going to use because I have a printer that I barely use and I go through printers yearly no matter how expensive they are because I would have them sit there and the ink dry out and damage the printer so I only use my printer once or twice a yearSo instead of me rushing to the store to spend money for a decent working laptop I use my phone and print from my phone scan from my phone I mean my head just exploded because I was so excited I was able to scan a document that I need to really quickly and email it right away from my phone and I just think that was just amazing and I’m so happy thank you , thank you keep these new features coming

HP Smart for Mac

The HP smart is a good way to access mobile uses, printer setup settings, and various other useful tools. The software seems to work well. However, the development team seems to have left out a very important function for Apple Mac users that used to be in the old “HP Utility” application before “HP Smart” came around. The printers have a “scan to computer” function where you stand at the printer and load files and press the printers touch screen button to scan the loaded pages directly to a computer. This function can only be turned on to recognize a Mac computer to scan to by turning on the tool under the “HP Utility” scan settings on the computer itself and not through the printers webpage settings. Now that HP Utility is no more and we only have HP Smart this scan to computer setting is missing. There is no longer a way to scan straight from the printer to a Mac. Instead now you have to load the items to scan at the printer and then walk back to the Mac to press the scan button on the HP Smart app and then go back and forth to the printer again to retrieve the hard copy pages. Additionally, I assume an update to the software would be in the works to better support the apple silicon devices. The current version has to run in Rosetta.

Sleek but Awful

I logged in, which all on its own was not the best because multiple times it gave me an error message that was the equivalent of “something went wrong” without any explanation, after struggling with the app for 20min it finally connected at which point the instructions, which are repetitive and clear as mud, were to close the printer door which I did admittedly closed the wrong door and struggled for another 5 minutes. Finally, after going through all that the printer printed the first side of my sheet fine and then proceeded to print some sort of HP tester page on the other side (it held no information by the way) so I reprinted that sheet and moved on to the next which printed the first side fine but for the back side IT PRINTED IN TINY FONT I never figured out why, never changed the settings, never moved anything but the sheets and this happened twice then it printed the sheet right but was missing parts at the bottom so I tried again and yet again it printed in tiny font and then I ended up using 2 sheets of paper which for what ever reason worked and finally finished it up after and hour of struggle (this process started at and ended at ). I’ve struggled before with other hp stuff and the customer service are awful and I will NEVER be buying from these people again.

The developer, HP Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Contact Info
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller
HP Inc.

Size
MB

Category
Productivity

Compatibility
iPhone
Requires iOS or later.
iPad
Requires iPadOS or later.
iPod touch
Requires iOS or later.
Languages

English, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish

Age Rating
4+

Location
This app may use your location even when it isn’t open, which can decrease battery life.

Copyright
© HP Development Company, L.P.

Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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Sours: https://apps.apple.com/us/app/hp-smart/id

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